1. About these terms
These terms govern your use of zerenfit.com.au, including www.zerenfit.com.au (the Website), operated by ZERENFIT PTY LTD (ZerenFit, we, us or our). Please read them before using the Website. By using it, you agree to these terms. If you do not agree, please stop using it.
2. Separate service terms
These terms relate to Website use only. App use, memberships, bookings, payments, cancellations, refunds and participation are subject to the relevant service terms provided before you commit. Healthcare also requires the appropriate assessment and consent process.
These Website terms do not replace or change an existing service agreement. Browsing the Website or sending an enquiry does not create a membership, confirmed booking or practitioner-patient relationship.
3. Appropriate use
You may use the Website for lawful purposes. You must not disrupt its operation or security, attempt unauthorised access, introduce harmful software, impersonate another person, or submit fraudulent or unlawful material. Information you provide must be accurate to the best of your knowledge, and you must be authorised to provide it.
We may restrict access where reasonably necessary to address misuse, security threats or legal requirements. This does not remove your statutory rights.
4. Content and intellectual property
Website content, including text, designs, branding, images and videos, is owned by or licensed to ZerenFit unless stated otherwise. You may view, download or print it for personal, non-commercial use with ownership notices retained. Other use requires permission, except where permitted by law.
You may share links without misrepresenting an association with or endorsement by us. You retain rights in material you provide; promotional use of identifiable images or testimonials requires separate consent.
5. General information
Fitness, health and wellbeing content is general information and does not replace an individual assessment or professional advice. Seek appropriate advice about your circumstances before acting on it. Outcomes vary, and descriptions or examples do not guarantee a particular result.
The Website and contact email are not emergency services. In an emergency in Australia, call 000. These terms do not create a waiver for participation in fitness activities or replace consent to healthcare.
6. Accuracy and availability
We take reasonable care with Website information, but errors, outdated information and interruptions may occur. Confirm important details with us or through the relevant service process before making a decision or purchase.
We may update content or interrupt access for maintenance, security or operational reasons. Such changes do not retrospectively alter confirmed purchases or remove your legal rights.
7. Third party services and privacy
The Website may include embedded content and links to external services or independent providers. They may have their own terms and privacy policies. A link alone is not an endorsement, and we do not control independent third-party content or conduct. This does not exclude any responsibility we have under applicable law.
Our Privacy Policy explains how we handle personal information and how you can make requests or complaints. These terms do not give blanket consent to marketing or to the collection or sharing of health information.
8. Consumer rights and responsibility
Nothing in these terms excludes, restricts or modifies any consumer guarantee, remedy or other right under the Australian Consumer Law or any law that cannot lawfully be excluded.
We do not promise uninterrupted or error-free Website access. Responsibility for loss arising from Website use is determined under applicable law. These terms do not waive liability for our negligence, fraud or misleading conduct, or remove your statutory remedies.
9. Updates and governing law
We may revise these terms by publishing an updated version and date on the Website. Changes apply prospectively to Website use and do not change existing service agreements.
These terms are governed by the laws of Victoria and applicable Australian law. Courts and tribunals with jurisdiction in Victoria have non-exclusive jurisdiction, subject to any mandatory right to bring a claim elsewhere. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.
10. Contact and complaints
ZERENFIT PTY LTD
ABN 94 692 992 993
Email: [email protected]
OF701, Stockland Point Cook
Cnr Murnong & Main Streets, Point Cook VIC 3030, Australia
Contact us with your concern and preferred outcome. We aim to respond within 30 days and will explain if more time is needed. You may also seek assistance from Consumer Affairs Victoria or, for health-service complaints, the Health Complaints Commissioner.