ZERENFIT PTY LTD (ZerenFit, we, us or our) respects your privacy. This policy covers information we handle through our website, App, enquiries and services, including Zeren Health information we hold.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records Act 2001 (Vic). Independent practitioners and other providers may have their own privacy policies for information they hold.
1. Information we collect
The information we collect depends on how you interact with us. It may include:
- Your name, contact details and account information.
- Membership, booking, attendance and transaction details.
- Fitness goals and health information relevant to safe participation or care.
- Parent, guardian and emergency contact details where relevant.
- Correspondence, feedback and technical information such as your IP address, browser and device details.
We collect only information reasonably necessary for our activities. We generally collect health information with your consent, unless otherwise permitted or required by law.
2. How we collect and use information
We usually collect information directly from you when you contact us, register, book or receive a service. Where authorised or otherwise permitted by law, we may receive relevant information from a guardian, representative or provider involved in your service.
We use information to manage enquiries, accounts, memberships and bookings; provide services and support safety; administer payments; communicate with you; improve service delivery; and meet legal obligations. Any additional use must be permitted by law or supported by the consent required.
You may enquire anonymously or using a pseudonym where lawful and practicable. Missing necessary information may prevent us from arranging or safely providing a service.
3. Sharing information
We may share relevant information with authorised staff, practitioners, booking, payment, technology and communication providers, advisers and insurers. Disclosure to your representative, authorities or emergency services must also be authorised or otherwise permitted by law.
We limit access and disclosure to what is reasonably necessary. Information is not automatically shared between fitness and health services or independent practitioners simply because they share a location or booking system. Health-information sharing requires your consent or another lawful basis. We do not sell personal information.
4. Children and young people
We involve parents or guardians where appropriate, considering the participant's age, understanding and applicable law. Children's information is used to arrange services and support safety, with appropriate consent and respect for their privacy rights.
6. Overseas handling
Technology providers may process information overseas. Website hosting and map arrangements include the United States, United Kingdom, Netherlands and European Economic Area; locations depend on the service.
We take the steps required by applicable privacy law to protect information disclosed overseas and health information handled outside Victoria. Contact us for details relevant to your service.
7. Marketing and photographs
Where permitted by law, we may send information about our services, offers and events. You can unsubscribe through a marketing message or by contacting us. Essential booking and service communications may continue. We do not use health information for direct marketing without your consent.
We obtain separate consent before using identifiable photographs, videos or testimonials for promotion, including appropriate consent for young participants. Contact us to withdraw consent for future promotional use.
8. Security and retention
We take reasonable measures to protect information from loss, misuse and unauthorised access, alteration or disclosure. Access is limited to authorised purposes. No online service can guarantee absolute security.
We retain information for as long as reasonably needed for its purpose and applicable legal or professional requirements, then take reasonable steps to securely destroy or de-identify it. We respond to data breaches and provide notifications where required by law.
9. Access correction and deletion
You may contact us to request access to or correction of personal information, or to request account closure or deletion. We may verify your identity or authority and respond within applicable legal timeframes. Any permitted access fee will be explained in advance; correction requests are free.
Legal retention requirements may limit deletion. If a request cannot be fulfilled, we explain why and your complaint options, subject to law. Account closure is separate from booking or membership cancellation and does not remove consumer rights.
10. Questions and complaints
Contact our privacy contact with your question, request or concern:
Privacy contact - ZERENFIT PTY LTD
Email: [email protected]
OF701, Stockland Point Cook, Cnr Murnong & Main Streets
Point Cook VIC 3030, Australia
We acknowledge and investigate complaints, aiming to respond within 30 days and keeping you informed of delays. If dissatisfied, contact the Office of the Australian Information Commissioner or, for Victorian health-information matters, the Health Complaints Commissioner.
11. Changes to this policy
The current policy is published on our website with its updated date. We provide further notice or seek consent to changes where required. A copy is free; contact us for an alternative format.